Privacy Policy
1. Introduction and Company Information
This Privacy Policy explains how Northlight Video Studio collects, uses, discloses, stores, and protects personal information in the course of operating its video-studio business in Canada. It applies to personal information collected through our website, email communications, phone calls, in-person interactions, project consultations, production services, client communications, and any other interactions with us.
Northlight Video Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Northlight Video Studio
215 King Street West, Toronto, ON M5V 3M2, Canada
Email: [email protected]
Phone: +1 (416) 782-5948
2. Data Collection and Processing
Northlight Video Studio may collect the following categories of personal information, depending on your relationship with us and the services requested:
- Identification and contact information: name, email address, phone number, mailing address, company name, job title, and preferred communication details.
- Project and service information: project briefs, creative preferences, production requirements, scheduling details, location information, and communications related to video production services.
- Billing and payment information: invoicing details, transaction records, payment confirmations, and related financial information necessary to process payments.
- Technical information: IP address, browser type, device identifiers, operating system, website usage data, and cookies or similar technologies.
- Media content: photographs, video footage, audio recordings, testimonials, and other content created, submitted, or captured during production activities.
- Communications: inquiries, feedback, correspondence, and records of customer support interactions.
We collect personal information directly from you where possible, and in some cases from third parties such as business partners, referral sources, payment processors, or publicly available sources, where permitted by law.
Northlight Video Studio processes personal information by collecting, organizing, storing, using, disclosing, and, where necessary, deleting or anonymizing it.
3. Purpose of Data Processing
Northlight Video Studio processes personal information for the following purposes:
- to provide video-studio services, including consultations, production, editing, delivery, and related support;
- to respond to inquiries, prepare quotes, and communicate about projects;
- to manage client relationships, contracts, scheduling, and service delivery;
- to process payments, issue invoices, and maintain accounting records;
- to create, store, and deliver media content and project files;
- to improve our website, services, workflows, and customer experience;
- to maintain security, prevent fraud, and protect our business, clients, and systems;
- to comply with legal, tax, regulatory, and contractual obligations;
- to send administrative communications and, where permitted, marketing communications;
- to enforce agreements and resolve disputes.
We will only use personal information for the purposes for which it was collected, unless we obtain consent or are otherwise permitted or required by law to use it for another compatible purpose.
4. Legal Basis for Processing
Under Canadian privacy law, Northlight Video Studio generally relies on one or more of the following grounds to process personal information:
- Consent: where you have given express or implied consent for a specific purpose;
- Contractual necessity: where processing is necessary to enter into, manage, or perform a contract with you;
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: where permitted by law and where the collection, use, or disclosure is reasonable for business operations, security, fraud prevention, or service improvement;
- Other lawful bases: where otherwise authorized or required under applicable Canadian privacy legislation.
Where consent is the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Northlight Video Studio may share personal information with third parties only as necessary and in accordance with this Privacy Policy and applicable law. These third parties may include:
- Service providers: hosting providers, cloud storage providers, email service providers, analytics providers, IT support, and other vendors who assist us in operating our business;
- Payment processors and financial institutions: for billing, invoicing, and payment processing;
- Production collaborators: freelancers, editors, camera operators, sound technicians, stylists, or other professionals engaged to support a project;
- Professional advisors: lawyers, accountants, insurers, and auditors;
- Authorities and regulators: where required by law, court order, or lawful request;
- Business transferees: in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality protections.
We require third parties to protect personal information using appropriate safeguards and to use it only for authorized purposes.
Northlight Video Studio does not sell personal information in the ordinary course of business.
6. Data Transfer to Third Countries
Some of our service providers or collaborators may be located outside Canada, including in the United States or other countries. As a result, personal information may be transferred, stored, or processed in jurisdictions outside Canada.
When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. Northlight Video Studio takes reasonable steps to ensure that such transfers are subject to appropriate contractual, technical, and organizational safeguards designed to protect personal information.
7. Storage Duration
Northlight Video Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, and reporting obligations, to resolve disputes, and to enforce agreements.
The retention period may vary depending on the type of information and the nature of the relationship. For example:
- client and contract records are retained for the period required for business, legal, and tax purposes;
- billing and accounting records are retained in accordance with applicable financial and tax laws;
- project files and media content are retained for the duration of the project and any agreed archival period;
- website and technical logs are retained for a limited period for security and analytics purposes.
When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable legal requirements.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Northlight Video Studio:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in certain circumstances, subject to legal and contractual limitations;
- Restriction: to request that we limit the use of your personal information in certain situations;
- Data portability: to request a copy of certain personal information in a structured, commonly used format where applicable by law;
- Objection: to object to certain uses of your personal information, including some forms of marketing or processing based on legitimate interests where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within the time required by applicable law or inform you if additional time is needed.
9. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, please contact Northlight Video Studio using the contact details provided in this Privacy Policy. Please note that withdrawing consent may affect our ability to provide certain services, complete a project, or maintain an ongoing relationship.
10. Right to Complain
If you have concerns about how Northlight Video Studio handles your personal information, you may contact us first so that we can attempt to resolve the issue.
You also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with any other applicable provincial privacy authority, depending on the circumstances.
We encourage you to contact us promptly so we can address your concerns in a timely manner.
11. Data Security
Northlight Video Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.
These measures may include access controls, password protection, secure storage, encryption where appropriate, staff confidentiality obligations, and restricted access to personal information on a need-to-know basis.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Northlight Video Studio
215 King Street West, Toronto, ON M5V 3M2, Canada
Email: [email protected]
Phone: +1 (416) 782-5948
13. Changes to Privacy Policy
Northlight Video Studio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be posted with a revised effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.