Terms of Service

Effective Date: July 7, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Northlight Video Studio, located at 215 King Street West, Toronto, ON M5V 3M2, Canada, including any related communications, deliverables, websites, and online materials made available by Northlight Video Studio (collectively, the “Services”).

By requesting, booking, purchasing, or otherwise using the Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Services.

These Terms form a legally binding agreement between you (“Client,” “you,” or “your”) and Northlight Video Studio (“Northlight Video Studio,” “we,” “us,” or “our”).

2. Scope of Services

Northlight Video Studio provides professional video production and related creative services, which may include, without limitation:

• Commercial video production;
• Corporate interviews and testimonials;
• Product demo videos;
• Social media content creation;
• Event filming and highlight reels; and
• Post-production editing and motion graphics.

The exact scope, deliverables, timelines, specifications, and fees for each project will be set out in a written proposal, estimate, statement of work, booking confirmation, or similar agreement approved by both parties (the “Project Agreement”). If there is any conflict between these Terms and a Project Agreement, the Project Agreement will prevail only to the extent of the conflict.

Unless expressly stated otherwise in writing, all Services are provided on a project basis and are subject to availability, creative direction, technical feasibility, and timely Client cooperation.

3. User Obligations and Responsibilities

You agree to provide accurate, complete, and timely information necessary for Northlight Video Studio to perform the Services. You are responsible for ensuring that all materials you supply are lawful, accurate, and do not infringe the rights of any third party.

You further agree to:

• Provide timely feedback, approvals, access, and decisions required for production and post-production;
• Obtain all necessary permissions, releases, licenses, consents, and authorizations for locations, talent, music, trademarks, copyrighted materials, and any third-party content you request us to use or capture, unless otherwise agreed in writing;
• Ensure that any persons appearing in your materials or at your event have consented to being filmed, photographed, or recorded, where required by law;
• Comply with all applicable laws, regulations, venue rules, and safety requirements;
• Not request or use the Services for unlawful, defamatory, harassing, misleading, or infringing purposes; and
• Maintain backup copies of any content, files, or data you provide to us.

You acknowledge that delays caused by your failure to provide required information, approvals, access, or materials may affect delivery timelines and may result in additional fees.

4. Payment Terms and Conditions

Fees for the Services will be set out in the applicable Project Agreement or invoice. Unless otherwise agreed in writing:

• A deposit or retainer may be required before work begins;
• All invoices are due within the payment period stated on the invoice, and if no period is stated, within 15 days of the invoice date;
• Prices are stated in Canadian dollars unless otherwise indicated;
• Applicable taxes, including GST/HST and any other required taxes, will be added where applicable;
• Late payments may be subject to interest at the maximum rate permitted by law, calculated from the due date until paid in full;
• We may suspend work, withhold delivery of final files, or terminate the Services for overdue accounts, subject to applicable law and any written agreement.

Unless expressly included in the Project Agreement, fees do not include travel, accommodation, location fees, permits, talent fees, stock assets, music licensing, rush charges, or other third-party costs. Any such costs incurred on your behalf may be billed to you.

Estimates are based on the information available at the time of quotation. Material changes to the project scope, schedule, or deliverables may result in revised pricing.

5. Cancellation and Refund Policy

Because video production often involves reserved time, planning, staffing, and non-refundable third-party expenses, cancellations may be subject to fees.

Unless otherwise stated in the Project Agreement:

• If you cancel before production begins, any non-refundable third-party costs and work already completed will be billed to you;
• If you cancel within a short notice period before a scheduled shoot, a cancellation fee may apply to cover reserved production time and committed resources;
• If production has commenced, you will be responsible for all work performed up to the date of cancellation, plus any committed expenses;
• Retainers and deposits are generally non-refundable to the extent permitted by law, as they secure scheduling and initial production work;
• Refunds, if any, will be determined based on the portion of Services not yet performed and any non-recoverable costs already incurred.

If Northlight Video Studio must cancel or reschedule due to circumstances within our control, we will use commercially reasonable efforts to notify you promptly and to reschedule the Services. If we are unable to perform the Services, our liability will be limited as set out in these Terms and any applicable Project Agreement.

Any request for cancellation or rescheduling must be made in writing to [email protected].

6. Liability Limitations

To the fullest extent permitted by applicable law, Northlight Video Studio will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services, whether in contract, tort, negligence, strict liability, or otherwise, will not exceed the total fees actually paid by you to Northlight Video Studio for the specific Services giving rise to the claim in the three (3) months preceding the event giving rise to the claim, or the minimum amount permitted by law, whichever is greater.

We are not responsible for:

• Delays or failures caused by your acts or omissions;
• Third-party services, platforms, venues, vendors, or equipment not controlled by us;
• Loss or corruption of data caused by third-party systems or your failure to maintain backups;
• Any content you approve, publish, or distribute after delivery;
• Claims arising from materials, instructions, or content supplied by you.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct, or any other liability that cannot lawfully be limited under applicable Canadian law.

7. Intellectual Property Rights

Unless otherwise agreed in writing, Northlight Video Studio retains all right, title, and interest in and to its pre-existing materials, methodologies, workflows, templates, editing techniques, project files, raw footage, project assets, and know-how used or developed in the course of providing the Services, excluding any Client-owned materials.

Upon full payment of all amounts due, and subject to the terms of the applicable Project Agreement, Northlight Video Studio will grant you a license or assign deliverable rights in the final approved video content as specified in the Project Agreement. If no assignment is expressly stated, no ownership transfer is implied beyond the rights necessary for your intended use of the final deliverables.

You represent and warrant that you have all necessary rights to any logos, trademarks, music, scripts, images, footage, or other materials you provide to us, and you grant Northlight Video Studio a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process such materials solely for the purpose of performing the Services.

We may, unless otherwise agreed in writing, use completed work, excerpts, stills, or behind-the-scenes materials for our portfolio, website, social media, award submissions, and promotional purposes, provided such use does not disclose confidential information or violate applicable law.

Any third-party stock footage, music, fonts, or licensed assets remain subject to the applicable third-party license terms. You are responsible for ensuring that your intended use complies with those terms unless we expressly agree in writing to procure such licenses on your behalf.

8. Data Protection and Privacy

Northlight Video Studio will handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We collect, use, disclose, and retain personal information only as reasonably necessary to provide the Services, manage our business relationship with you, process payments, communicate with you, comply with legal obligations, and improve our operations.

You acknowledge that video production may involve the collection of personal information, including images, voices, names, contact details, and event-related information. Where required, you are responsible for obtaining consents from individuals whose personal information you provide to us or whose likeness, voice, or other identifying information is captured at your direction.

We may use service providers and subcontractors to assist in delivering the Services, subject to appropriate confidentiality and data protection obligations. We will take reasonable administrative, technical, and physical safeguards to protect personal information, but no method of transmission or storage is completely secure.

For questions about privacy or personal information handling, contact us at [email protected].

9. Force Majeure

Northlight Video Studio will not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, power outages, labour disputes, illness, pandemic, public health restrictions, war, terrorism, civil unrest, government action, venue closure, equipment failure, transportation disruption, or failure of third-party services.

In the event of a force majeure occurrence, we will use reasonable efforts to notify you and resume performance as soon as practicable. If the event continues for an extended period, either party may discuss rescheduling or termination of the affected Services on fair and reasonable terms.

10. Changes to Terms

Northlight Video Studio may update or modify these Terms from time to time to reflect changes in our Services, business practices, or applicable law. The updated Terms will be effective upon posting or upon notice to you, as applicable.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Services.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the Services, or any Project Agreement will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or relating to these Terms or the Services, subject to any mandatory rights you may have under applicable law.

12. Contact Information

If you have any questions about these Terms or the Services, please contact Northlight Video Studio at:

• Northlight Video Studio
• 215 King Street West, Toronto, ON M5V 3M2, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5948

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Any unenforceable provision will be interpreted, to the extent possible, in a manner that best reflects the original intent of the parties and remains consistent with applicable law.

Entire Agreement: These Terms, together with any applicable Project Agreement and any written amendments signed by both parties, constitute the entire agreement between you and Northlight Video Studio regarding the Services and supersede prior or contemporaneous understandings on the same subject matter.